In the event of a consumer dispute, as established in Law no. 144/2015, of September 8, the consumer can resort to the online European Dispute Resolution Platform (available at http://ec.europa.eu/consumers/odr ) or to the following alternative dispute resolution entities:

CNIACC – National Consumer Conflict Information and Arbitration Center(https://www.cniacc.pt/pt);
CIMAAL – Algarve Consumer Conflict Information, Mediation and Arbitration Center(www.consumidoronline.pt)
Coimbra District Consumer Conflict Arbitration Center(www.centrodearbitragemdecoimbra.com);
Lisbon Consumer Conflict Arbitration Center(www.centroarbitragemlisboa.pt);
Centro de Informação de Consumo e Arbitragem do Porto(www.cicap.pt);
Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral(www.triave.pt);
Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)(www.ciab.pt); and
Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira(www.srrh.gov-madeira.pt/In%C3%ADcio/tabid/292/Default.aspx).

For more information see the Consumer Portal at www.consumidor.gov.pt.