{"id":7616,"date":"2022-01-28T07:53:03","date_gmt":"2022-01-28T07:53:03","guid":{"rendered":"https:\/\/medilav.pt\/who-we-are\/conflict-resolution\/"},"modified":"2026-05-25T16:42:52","modified_gmt":"2026-05-25T16:42:52","slug":"conflict-resolution","status":"publish","type":"page","link":"https:\/\/medilav.pt\/en\/who-we-are\/conflict-resolution\/","title":{"rendered":"Conflict resolution"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">In the event of a consumer dispute, as established in Law no. 144\/2015, of September 8, the consumer can resort to the online European Dispute Resolution Platform (available at <a href=\"http:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/ec.europa.eu\/consumers\/odr<\/a> ) or to the following alternative dispute resolution entities:<\/p>\n\n<p class=\"wp-block-paragraph\">CNIACC &#8211; National Consumer Conflict Information and Arbitration Center<a href=\"https:\/\/www.cniacc.pt\/pt\" target=\"_blank\" rel=\"noreferrer noopener\">(https:\/\/www.cniacc.pt\/pt)<\/a>;<br\/>CIMAAL &#8211; Algarve Consumer Conflict Information, Mediation and Arbitration Center<a href=\"http:\/\/www.consumidoronline.pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">(www.consumidoronline.pt)<\/a><br\/>Coimbra District Consumer Conflict Arbitration Center<a href=\"http:\/\/www.centrodearbitragemdecoimbra.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">(www.centrodearbitragemdecoimbra.com)<\/a>;<br\/>Lisbon Consumer Conflict Arbitration Center<a href=\"http:\/\/www.centroarbitragemlisboa.pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">(www.centroarbitragemlisboa.pt<\/a>);<br\/>Centro de Informa\u00e7\u00e3o de Consumo e Arbitragem do Porto<a href=\"http:\/\/www.cicap.pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">(www.cicap.pt)<\/a>;<br\/>Centro de Arbitragem de Conflitos de Consumo do Vale do Ave\/Tribunal Arbitral<a href=\"http:\/\/www.triave.pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">(www.triave.pt)<\/a>;<br\/>Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Consumo (Tribunal Arbitral de Consumo)<a href=\"http:\/\/www.ciab.pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">(www.ciab.pt<\/a>); and<br\/>Centro de Arbitragem de Conflitos de Consumo da Regi\u00e3o Aut\u00f3noma da Madeira<a href=\"http:\/\/www.srrh.gov-madeira.pt\/In%C3%ADcio\/tabid\/292\/Default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">(www.srrh.gov-madeira.pt\/In%C3%ADcio\/tabid\/292\/Default.aspx<\/a>).<\/p>\n\n<p class=\"wp-block-paragraph\">For more information see the Consumer Portal at <a href=\"http:\/\/www.consumidor.gov.pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">www.consumidor.gov.pt<\/a>.<\/p>\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>In the event of a consumer dispute, as established in Law no. 144\/2015, of September 8, the consumer can resort to the online European Dispute Resolution Platform (available at http:\/\/ec.europa.eu\/consumers\/odr ) or to the following alternative dispute resolution entities: CNIACC &#8211; National Consumer Conflict Information and Arbitration Center(https:\/\/www.cniacc.pt\/pt);CIMAAL &#8211; Algarve Consumer Conflict Information, Mediation and&hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":7610,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7616","page","type-page","status-publish","hentry","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Conflict resolution - Medilav\u00ae<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/medilav.pt\/en\/who-we-are\/conflict-resolution\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conflict resolution\" \/>\n<meta property=\"og:description\" content=\"In the event of a consumer dispute, as established in Law no. 144\/2015, of September 8, the consumer can resort to the online European Dispute Resolution Platform (available at http:\/\/ec.europa.eu\/consumers\/odr ) or to the following alternative dispute resolution entities: CNIACC &#8211; 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